Mental Health

MH-Aware Training

Outcome: Equips participants to recognise, respond and refer when working with someone who has a mental health issue and check their safety.

Session: Blended training model comprising:

Two hours e-learning
Four hours face-to-face session with a qualified Lifeline trainer

The course will be tailored to the specific needs of participants.

Resources: Participant workbook, e-learning


MH-Aware is a mental health awareness training program designed to enable participants, to:

  • recognise
  • respond
  • refer

when working with someone who has a mental illness or mental health problem. There is also a module on self-care to ensure that participants take responsibility for their own well-being. 

The training is delivered by qualified, experienced Lifeline trainers. Participants receive a Statement of Attendance at completion of the course. 

Topics Covered:


  • What is mental illness?
  • Impact and prevalence of mental illness in Australia
  • Experiences of people with mental illness
  • Treatments for mental illness
  • Recovery.


  • Interacting with people with mental illness
  • Appropriate language and terminology
  • How to listen and support including the skills of:
    • Active listening
    • Summarising
    • Open and closed questioning
  • Check safety, including asking about suicide.


  • Appropriate referrals
  • How to make a referral.


  • Tips and tools for self-care.

For more information please email:


Mental Health First Aid (MHFA)

Outcome: Participants acquire comprehensive knowledge and skills in dealing with people with mental health issues and learn how to administer mental health first aid. MHFA is evidence-based, evaluated training developed by Mental Health First Aid Australia and delivered to over 22 countries.

Session: Two day face-to-face workshop with a qualified Lifeline trainer

Resources: Comprehensive MHFA booklet

This course teaches adults how to assist other adults who are experiencing a mental health crisis or developing a mental health problem.

What is Mental Health First Aid?

Mental health first aid is the help given to someone developing a mental health problem or in a mental health crisis. The first aid is given until appropriate professional treatment is received or until the crisis resolves.

What is the standard Mental Health First Aid Course?

The standard Mental Health First Aid course is based on the international MHFA Guidelines. These guidelines were developed using consensus of mental health consumers, carers and professionals from English-speaking developed countries.  Further information here:

Course Content:

The Standard MHFA course teaches members of the public how to assist someone who is developing a mental health problem or in a mental health crisis.

Developing mental health problems covered:

  • Depression
  • Anxiety problems
  • Psychosis
  • Substance use problems.

Mental health crisis covered:

  • Suicidal thoughts and behaviours
  • Non-suicidal self-injury
  • Panic attacks
  • Traumatic events
  • Severe psychotic states
  • Severe effects from alcohol or other drug use
  • Aggressive behaviours.

Participants will learn the signs and symptoms of these mental health problems, where and how to get help and what sort of help has been shown by research to be effective.

Course format:

This is a 12-hour course (four modules, each three hours). The delivery format is flexible. Course participants receive a copy of the standard MHFA Manual to keep and a Certificate of Completion.

Who can attend a MHFA course?

Any interested adult can attend. This course is not a therapy or support group, rather it is an education course. All instructors of this course are trained by Mental Health First Aid Australia.

About MHFA Australia?

The Mental Health First Aid Program was developed in 2000 by Betty Kitchener and Prof Tony Jorm and operates within Mental Health First Aid Australia - a national not-for-profit organisation focussed on mental health training and research.

The Program has been well evaluated and found to be effective in improving mental health literacy, reducing stigma and increasing helping behaviours. These evaluations have been carried out in workplace community settings. 

This program has spread to every state and territory of Australia and internationally. 

For more information please email:


Share this page